Bring the power of CRM to your business!
Enterprises of all sizes are gaining a competitive advantage using these systems to deliver world-class sales, marketing and customer service to develop long-term, profitable relationships with customers, partners, and suppliers.
There are basically two reasons to accurately track and listen to your customers. Listen very carefully. The two reasons are: (1) To avoid mistakes; and (2) To take best advantage of opportunities. Both reasons are equally valid for listening to customers, lost customers, and prospects.
People—not technology—account for 70% to 80% of a contact center’s budget. That’s why we focus on helping you capitalize on your most expensive customer contact resource. We ensure that the right people—all backed with the right knowledge and skills—are in the right place at the right time and are engaged in activities that are aligned with your corporate goals
People Determine the Quality of Your Customer Relationships
Most companies today focus their technology investments on automating the customer experience. While these investments have increased efficiency, they have had little impact on the quality of the customer interaction.
Computer eCommerce also enhances your company’s technology investments with solutions that are focused on improving customer services by coordinating personal interactions between your employees and your customers. The result?
- More sales
- Better service
Customers are integrated with your financial data When a customer calls, the computer screen for that record automatically opens to that particular client Call centers are aided immeasurably by an eCRM system. They reduce errors, improve speed and reduce the number of people needed to handle the same call volume. eCRM can also integrate your in-person sales calls with the rest of your company. Improved customer satisfaction, loyalty, and lifetime value, plus lower operational costs and increased revenue lead to significant improvements in profitability. The least expensive option is to sell your current customers something else. That’s called cross-selling. They are already loyal, so why not encourage them to add something else “to the shopping basket?” New customers are just like your current customers, except not yet in the building.
Forrester Research reveals that Personalized Content/Communications is 36% responsible for driving loyalty and repeat purchases. Does your current system foster loyalty like this?
Your whole organization needs to have a single view of the customer. From sales to shipping, each customer interaction needs to be transparent within the organization. Now you can anticipate your customers’ needs and stay many steps ahead of your competition as a result.
Customer usability is key to a successful CRM solution. Whether improving inbound telemarketing, call-based customer support-or increasingly, Web-based customer relationship management-eCRM solutions must enhance the customer experience to ensure increased customer satisfaction. This leads invariably to increased customer loyalty, increased sales and market shares, and profitability.
Our set of services can provide:
Personalization Customer intelligence Content management Call center eCommerce Sales channel automation Direct mail software packages Look to Computer eCommerce for CRM solutions to help you with:
- Lead source tracking, qualification and assignment
- Sales forecasting and competitive tracking
- Maintaining prospect and customer sales opportunities Consistent customer cross-selling and up-selling
- Seamless communication between sales, marketing, service, support employees and customers
- Customer Support incident tracking
- Accurate transfers of data between disconnected places
- Complete and efficient employee access to all essential account related info.
- Excellent integration of the central account database with other info systems like finance.